Last Updated – 20th June 2025

Privacy Policy – QBD Solutions

This Privacy Policy explains how QBD Solutions (referred to as “the Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website, use our services, make a purchase from qbdsolutions.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For clarity, “you” and “your” refer to anyone using the Services, whether as a customer, visitor, or individual whose information we have collected under this Privacy Policy.

Please review this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree with any part of this Privacy Policy, please refrain from using or accessing the Services.

Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or for other legal, operational, or regulatory reasons. The updated version will be posted on the Site, with an updated “Last Updated” date. Continued use of the Services after any changes indicates your acceptance of the updated policy.

How We Collect and Use Your Personal Information

Over the past 12 months, we have collected personal information about you from various sources to provide our Services. The specifics vary depending on how you interact with us.

In addition to the uses detailed below, we may also use your information to communicate with you, improve our Services, comply with legal obligations, enforce our terms of service, and protect our rights, the rights of our users, or others.

Types of Personal Information We Collect

The personal information we gather depends on your interactions with our Site and Services. Here, “personal information” refers to any data that identifies, relates to, describes, or can be linked to you. The following sections outline the categories and specific types of data we may collect.

Information You Provide Directly

This includes data you submit voluntarily, such as:

• Contact details: name, address, phone number, email.
• Order details: billing and shipping addresses, payment confirmation, contact information.
• Account credentials: username, password, security questions.
• Customer support communications: any information you include when reaching out to us.

Note: Some features may require you to provide certain information; opting not to provide it may limit your ability to access those features.

Usage Data

We automatically collect certain data about your interactions with our Services (“Usage Data”). This may include device type, browser details, network information, IP address, and how you navigate and use our Site. We use cookies, pixels, and similar technologies to facilitate this collection.

Third-Party Sources

We may also obtain information from third-party providers, such as:

• Service providers supporting our Site and Services (e.g., Shopify).
• Payment processors handling transactions (e.g., credit/debit card details, billing info).
• Marketing partners and advertising networks that track your interactions with emails, ads, and our Site through online tracking technologies like cookies, pixels, and SDKs.

All third-party data is handled in accordance with this Privacy Policy.

How We Use Your Personal Data

• Providing Products and Services: To fulfill your orders, process payments, manage your account, arrange shipping, handle returns or exchanges, and support your use of the Services. We may also connect your account with other Shopify services if you opt to use them, following their own privacy policies.
• Marketing and Promotions: To send promotional messages, offers, and advertisements tailored to your interests. You can opt out of marketing communications at any time.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent or malicious activities. We advise you to keep your account credentials confidential and report any suspicious activity immediately.
• Customer Support and Service Improvement: To assist you with inquiries and enhance our Services based on your feedback and interactions.

Cookies

We use cookies on our Site to enhance user experience, analyze site usage, and improve our offerings. Cookies help us remember your preferences and actions, and may be shared with third-party providers for analytics and targeted advertising purposes. Most browsers accept cookies by default; you can modify your browser settings to reject cookies, but this may affect your experience and some features may not function correctly. Our Site does not respond to “do not track” signals.

How We Share Your Personal Information

We may disclose your information to third parties for purposes such as:

• Service Providers: Vendors performing services on our behalf, including payment processors, cloud hosting, logistics, customer support, and data analytics.
• Business Partners: Companies involved in marketing, advertising, or joint promotions.
• Your Requests or Consent: If you authorize sharing, such as through social media integrations.
• Affiliates & Corporate Transactions: Within our corporate group or during mergers, acquisitions, or legal obligations (e.g., responding to subpoenas).

In the past 12 months, we have shared categories of personal and sensitive information such as identifiers, contact details, order data, internet activity, and geolocation with these third parties for the purposes outlined above.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before sharing any information. Public or semi-public information shared on third-party platforms may also be accessible by others and used without our control.

Children’s Privacy

Our Services are not intended for children under 16, and we do not knowingly collect personal information from minors. If you believe a child has provided us with data, please contact us to request deletion. We do not knowingly share or sell personal information of children under 16.

Data Security and Retention

While we implement security measures to protect your data, no system is entirely secure. We recommend safeguarding sensitive information during transmission. The retention period of your personal data depends on legal, contractual, and operational needs, such as maintaining your account or complying with legal obligations.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access: Request details about the data we hold.
• Deletion: Request that we delete your data.
• Correction: Correct inaccurate or incomplete information.
• Portability: Obtain and transfer your data to another service.
• Restriction: Limit or stop processing your data.
• Withdrawal of Consent: Revoke consent where processing is based on it.
• Opt-Out: Unsubscribe from promotional communications via the provided links.

To exercise these rights, contact us using the details below. We will verify your identity and respond within applicable legal timeframes. You may also appoint an authorized agent to act on your behalf, subject to verification.

Complaints and Data Protection Authorities

If you have concerns about our handling of your data, contact us first. You may escalate your complaint to your local data protection authority if dissatisfied with our response.

International Data Transfers

Your data may be transferred and processed outside your country, including in regions with different data protection laws. When transferring data from the European Economic Area, we rely on standard contractual clauses or other recognized mechanisms to ensure adequate protection.